Support
Whether you are a customer with a booked job or an engineer using the PlusHeat Engineer app, these reach a real person.
Contact us
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Email
Any question. We reply the same working day. support@plusheat.co.uk -
Phone
Monday to Friday, 09:00 – 17:00 0808 164 2892 -
Emergency breakdown
No heating or hot water. 24 hours, every day. 0808 164 2893
If you smell gas
Do not use the app or wait for a callback. Call the National Gas Emergency Service on 0800 111 999 straight away. It is free and open 24 hours.
Using the PlusHeat Engineer app
If something in the app is not working, email us and include:
- The job reference, if the problem is on a specific job.
- What you tapped, and what happened instead.
- Your phone model and iOS or Android version.
Deleting your account
Two ways, and you do not need the app for the second one.
- In the app. Profile → Delete account. It takes effect straight away.
- By email. Write to [email protected] with the subject Delete my account and the mobile number the account uses, so we can find it. We delete it within 30 days and email you when it is done.
Either way your name, email address and phone number are removed. The job records you worked on stay, with your name taken off them: a gas safety certificate is a legal record and we are required to keep it. Nothing that remains identifies you.